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H-E-B launches community care efforts to assist seniors

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UPDATE 3/24 11:26 a.m.: Per Favor, the Senior Support phone line hours have been updated to 11am-3pm, seven days a week.

H-E-B, in partnership with Favor Delivery, will launch a solution that gives seniors access to their very own personal shopper by phone, allowing them to get essential food and supplies delivered to them, while remaining in the comfort and safety of their home. Beginning on Friday, March 20, seniors across Texas, age 60 and older, will be able to place orders with Favor using a curated list of products available from H-E-B.

“We heard from our customers loud and clear, and we’re ready to offer one of the safest, healthiest solutions in the marketplace dedicated to seniors who are worried about going out in public,” said Martin Otto, H-E-B chief operating officer. “Together with Favor, H-E-B is committed to helping Texans get the products they need while slowing the spread of coronavirus in our communities.”

H-E-B and Favor will staff its Senior Support phone line with volunteers from both companies to accept and process orders over the phone from 9 a.m. to 1 p.m., seven days a week (UPDATE 3/24: now 11am-3pm). To access the Senior Support Line, call 1-833-397-0080. Built by the Favor engineering team, this system allows H-E-B volunteers to process orders remotely from across the state. Seniors can also place their orders on Favor’s website, or by downloading the Favor app and searching for “H-E-B”.

“Through this same-day service, a Favor Runner will personally shop all orders at H-E-B and deliver directly to the customer’s doorstep within just a few hours,” said Jag Bath, Favor chief executive officer and H-E-B chief digital officer. “To further promote social distancing, Runners will leave all orders placed through the Senior Support Line at the customer’s doorstep, eliminating close personal interaction.”

At H-E-B, our Partners are working around the clock at keeping our shelves stocked and our supplies flowing throughout…

Posted by H-E-B on Friday, March 20, 2020

All delivery and service fees are waived for the first 30 days of the program. Orders will include a $10 tip, which goes entirely to the Favor Runner, who will personally shop and deliver items.

The Senior Shopping Support Line will be available from more than 240 H-E-B locations where Favor operates, with plans to quickly expand this service.

To find out more about the program, visit

Learn more about H-E-B’s Texans Helping Texans, a community-outreach initiative, and how they are helping seniors and communities at

Source: H-E-B


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