Custom Text


Summer Interns Receive Mediator Certificates from DRC-MC

By  | 

CONROE, TX – Mediation training which teaches conflict resolution skills is an invaluable tool for persons of all ages. It is especially important for young adults to have conflict resolution training as they prepare for continuing education or a new career after graduating from college.

The Dispute Resolution Center of Montgomery County, Inc (DRC-MC) offers mediation training programs throughout the year to governmental agencies, businesses, schools, legal professionals and the general public. Trainings cover issues such as mediator ethics, problem solving, de-escalating conflict techniques, communication skills and negotiation skills. The DRC-MC recently completed its last General Mediation class for 2019 in July with three DRC-MC student interns participating.




Reagan Heilman is a DRC-MC intern with the ExxonMobil Community Summer Jobs Program (CSJP) and is currently a senior communications major at Texas A&M University. Heilman shared her experience from the training and why it was valuable to her to be included in the DRC-MC General Mediation training class and become a mediator.

“I am so thankful that I was given the opportunity to attend mediation training. I believe that the training is not only applicable to mediations, but also to everyday life. Mediation training helped me learn invaluable conflict resolution skills and I am excited to bring my new skills with me when I enter the workforce next year.”

Education for Tomorrow (EfTA) places high school students in internships with local businesses. Pablo Flower, a senior at the John Cooper School in The Woodlands and an EfTA intern at the DRC-MC, offered valuable insight regarding his mediation training experience.

Left to right- Jaclyn Morgan (intern), Lois Voth (Chairman of Board), Maria Banos Jordan (Board Member), Regan Heilman (intern), Pablo Flower (intern)

“The mediation training I received through the DRC-MC General Mediation Training Program helped me better understand how to facilitate productive conversations that allow for a happier community,” said Flower. “I am excited with the information I learned and cannot wait to use my knowledge to help others.”

Jaclyn Morgan, a senior in Communications at Sam Houston State University, is the third intern with DRC-MC. She also received her General Mediator certification last week. “Before I started my internship I did not really know what mediation was. I now know that is a useful tool for individuals in our community to peacefully resolve disputes and maintain control over the outcome of the situation. The General Mediation Training has further immersed me in the mediation world and has given me valuable skills and knowledge to take into my professional and personal life,” said Morgan.




“The DRC-MC is particularly pleased that our interns decided to join the ranks of young people across Montgomery County who are getting mediation training to enhance their communication skills and become more even valuable employees, students, and community members, ” said Elaine Roberts, Executive Director of the DRC-MC. “Because we have experienced mediators conducting our mediation training programs as well as experienced volunteer mediators who act as mentors throughout the class, we are able to offer conflict resolution training that is suitable to persons of all ages.”

The DRC-MC actively recruits bilingual mediators to meet the needs of Montgomery County residents. The organization was particularly pleased that it graduated Heilman and Flower who are both bilingual, and five additional bilingual mediators in the July 2019 class.

The mission of the DRC-MC is to provide and promote affordable, high-quality conflict resolution services and training to prevent disputes from escalating into serious civil or criminal matters. Mediations are offered Monday through Friday at the DRC-MC in Downtown Conroe on Thompson Street across the street from the Courthouse. The nonprofit organization was established by the Montgomery County Commissioners Court and the Montgomery County Bar Association and has been helping people with difficult conversations since 1988. In both 2018 and 2019, the DRC-MC was designated as a Great Non-Profit by Find out more about the Dispute Resolution Center of Montgomery County, Inc. by visiting or call (936) 760-6914, 8:00 a.m. to 5:00 p.m. Monday-Friday.